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Returns & Refunds Policy – meduniforms.store
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at returns@meduniforms.store.
Returns must be sent to the following address for US Customers :
Network Gates LLC (ILLINOIS Office and Warehouse)
255 East Helen Road, Palatine, IL 60067
Phone: +1 630 635 2386
Returns must be sent to the following address for EU Customers :
MedUniforms - C/o Ezi Returns
Industriestrasse 30
21394 Kirchgellersen
Germany
Please note:
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at returns@meduniforms.store.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have.
Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. Proof of purchase is required.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@meduniforms.store